PRIVACY & TERMS

Privacy Policy

BILLKO Painting & Handyman (“BILLKO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, request service, or otherwise communicate with us, and how we use and protect that information.

1. Information We Collect

When you contact BILLKO or submit a Request Service form, you may voluntarily provide information such as:

• Your name
• Telephone number
• Email address
• Project or service address
• City and ZIP code
• Preferred method of contact
• Services you are interested in
• Information or descriptions about your project
• Photographs or other files you choose to upload
• Other information you voluntarily provide to us

We may also collect basic technical information about use of our website, such as browser or device information, pages visited, referring sources, and website interactions when analytics or similar technologies are used.

2. How We Use Your Information

BILLKO may use information you provide to:

• Review and respond to your service request
• Contact you about your project
• Determine whether the requested work is within our services and service area
• Schedule estimates, consultations, or services
• Prepare estimates, proposals, or other project information
• Communicate with you regarding scheduling, project status, or follow-up
• Maintain customer and project records
• Improve our website, services, and customer experience
• Protect our website and business from misuse, fraud, or security threats
• Comply with applicable legal or regulatory requirements

Submitting a Request Service form does not obligate you to hire BILLKO and does not obligate BILLKO to accept or perform the requested work.

3. Photographs and Project Information

You may choose to submit photographs or other project information to help us understand and evaluate your request.

Please submit only photographs and information that you are authorized to provide. We use submitted photographs and project information for purposes related to evaluating, estimating, coordinating, documenting, or performing the services you requested.

Submission of project photographs through the Request Service form does not, by itself, give BILLKO permission to use those photographs for advertising, social media, or promotional purposes.

4. Service Providers

BILLKO may use third-party service providers to help operate our website and business.

For example, BILLKO currently uses DripJobs to help receive and manage customer requests, customer information, project information, communications, scheduling, and related customer-management activities.

Information may therefore be processed or stored by service providers when reasonably necessary to provide services to BILLKO and our customers.

We do not intend to sell customer personal information as part of our business.

5. Email and Text Communications

When you provide your email address or telephone number in connection with a service request, BILLKO may use that information to respond to your inquiry and communicate with you regarding your request, estimate, appointment, project, or related customer-service matters.

Providing your contact information through a Request Service form does not, by itself, enroll you in an unrelated promotional mailing list.

Where consent is required for particular automated or marketing communications, BILLKO will use the applicable consent process.

6. Cookies, Analytics and Website Measurement

BILLKO may use cookies or similar technologies necessary for website operation, security, analytics, performance measurement, or understanding how visitors use the website.

As additional analytics or advertising technologies are implemented, this Privacy Policy may be updated to identify material changes in how information is collected or used.

7. How We Share Information

BILLKO may share information with service providers or contractors when reasonably necessary to operate our business, respond to your request, provide requested services, maintain our technology systems, or comply with legal obligations.

We may also disclose information when reasonably necessary to comply with applicable law, protect our rights or property, prevent fraud or misuse, or respond to lawful governmental requests.

We do not intend to sell customer personal information as part of our ordinary business operations.

8. Data Security

BILLKO takes reasonable steps appropriate to our business to protect customer information from unauthorized access, use, alteration, or disclosure.

However, no website, email system, electronic transmission, or storage system can be guaranteed to be completely secure.

Texas law imposes requirements concerning protection of certain sensitive personal information and notification following qualifying data breaches.

9. Data Retention

We may retain customer and project information for as long as reasonably necessary for the purposes for which it was collected, including customer service, estimating, project records, business records, dispute resolution, legal obligations, and legitimate business purposes.

Information that is no longer reasonably necessary may be deleted or otherwise disposed of in accordance with our business practices and applicable law.

10. Your Privacy Choices

You may contact BILLKO if you have questions about personal information you have provided to us or wish to request that we correct or delete information we maintain about you.

Certain information may need to be retained when reasonably necessary for legitimate business, contractual, accounting, legal, or regulatory purposes.

11. Children’s Privacy

BILLKO’s website and services are intended for property owners, tenants, property representatives, businesses, and other persons seeking painting, handyman, or property-related services. They are not directed toward children under 13.

We do not knowingly solicit personal information from children under 13 through our Request Service system.

12. Changes to This Privacy Policy

We may update this Privacy Policy as our website, technology, services, or legal requirements change.

The effective date at the top of this page will indicate when the policy was last updated.

13. Contact BILLKO

Questions about this Privacy Policy or information you have provided to BILLKO may be directed to:

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the BILLKO Painting & Handyman website and its online Request Service features.

By using this website, you agree to these Terms.

1. Website Purpose

The BILLKO website provides information about our painting, handyman, repair, improvement, and related property services and allows prospective customers to contact us and request information about potential projects.

Information on this website is provided for general informational purposes and does not constitute a project-specific estimate, proposal, contract, warranty, or guarantee.

2. Requesting Service

Submitting a Request Service form or otherwise contacting BILLKO about a potential project is a request for BILLKO to contact you and evaluate potential services.

Submitting a request:

• Does not create a contract between you and BILLKO
• Does not obligate you to hire BILLKO
• Does not obligate BILLKO to accept or perform the requested work
• Does not guarantee availability or scheduling
• Does not establish a final project price or scope of work

A project becomes subject to the applicable scope, price, payment terms, exclusions, scheduling terms, and other project-specific conditions contained in the estimate, proposal, agreement, change order, invoice, or other documentation accepted by the parties.

3. Estimates and Website Pricing

Unless expressly identified otherwise, prices, project examples, service descriptions, promotional information, or other figures appearing on the website are informational and should not be considered a binding quotation for your particular property or project.

Actual pricing may depend on factors including project size, existing conditions, preparation requirements, materials, accessibility, requested finishes, repairs, labor requirements, customer selections, and other project-specific circumstances.

A final price is established through the applicable BILLKO estimate, proposal, agreement, or authorized change.

4. Accuracy of Information You Provide

When requesting service, you agree to provide information that is reasonably accurate and complete to the best of your knowledge.

BILLKO may rely upon information, measurements, descriptions, photographs, addresses, or other materials you provide when initially evaluating a project.

An online evaluation or preliminary discussion does not replace an on-site inspection when BILLKO determines one is necessary.

5. Photographs and Uploaded Materials

You may submit photographs or other materials to help BILLKO understand your project.

By submitting them, you represent that you have the right to provide those materials to BILLKO and authorize BILLKO to use them as reasonably necessary to evaluate, estimate, coordinate, document, or perform the requested services.

Submitting photographs through the Request Service form does not automatically grant BILLKO permission to publish those photographs for advertising, social media, or promotional purposes.

6. Service Availability

BILLKO reserves the right to accept or decline a service request.

Service availability may depend upon factors such as project type, location, scheduling, required licensing or specialized trades, project conditions, staffing, and whether the requested work falls within BILLKO’s scope of services.

Information appearing on the website does not guarantee that BILLKO will perform every type of work described or requested under every circumstance.

7. Communications

When you provide contact information in connection with a service request, you authorize BILLKO to contact you regarding that request using the contact information you provide.

This may include communications concerning your inquiry, estimate, appointment, scheduling, project, follow-up, or related customer-service matters.

Any separate marketing communications requiring additional consent will be handled according to applicable requirements.

8. Project Agreements Control

These website Terms govern use of the website.

They are not a substitute for the agreement governing an actual BILLKO project.

If you enter into a separate estimate, proposal, contract, change order, or other project agreement with BILLKO, the terms of that project-specific agreement control the applicable project if there is a conflict with general information appearing on this website.

9. Website Content and Intellectual Property

Unless otherwise indicated, the BILLKO name, branding, website design, written content, graphics, photographs owned by BILLKO, and other original website materials are owned by or licensed to BILLKO Painting & Handyman.

Website content may not be copied, reproduced, republished, or commercially exploited without authorization except as permitted by applicable law.

10. Acceptable Use

You may not intentionally use this website to:

• Submit fraudulent or misleading service requests
• Upload malicious software or harmful files
• Attempt unauthorized access to the website or related systems
• Interfere with website operation or security
• Impersonate another person
• Use the website for unlawful purposes

BILLKO may restrict access or take other reasonable action in response to suspected misuse.

11. Third-Party Services and Links

The BILLKO website may interact with or link to services operated by third parties, including customer-management, mapping, social-media, video, analytics, or other service providers.

Those third parties may maintain their own terms and privacy practices.

BILLKO is not responsible for the independent content, availability, or practices of third-party websites that BILLKO does not control.

12. Website Availability and Accuracy

BILLKO works to keep website information useful and accurate, but website content may occasionally contain errors, become outdated, or be temporarily unavailable.

We may update, modify, correct, suspend, or remove website content without notice.

Nothing on the website should substitute for a written, project-specific BILLKO proposal or agreement.

13. Limitation Regarding Website Use

To the extent permitted by applicable law, BILLKO is not responsible for indirect or consequential losses arising solely from the use of, inability to use, or reliance upon general informational content on this website.

Nothing in these Terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited.

14. Governing Law

These Terms and your use of this website are governed by applicable federal law and the laws of the State of Texas, without regard to conflict-of-law principles.

15. Changes to These Terms

BILLKO may update these Terms as our website, services, technology, or business practices change.

The effective date at the top of this page identifies the current version.

16. Contact Information

Questions concerning these Terms may be directed to: